Dadu Bhai Communication

Effective Date: 01-01-2022

Dadu Bhai Communication (“we”, “our”, or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services, website, and related services (collectively referred to as the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Identification Information

When you apply for or use our Services, we may collect:

  • Full Name

  • Phone Number

  • Email Address

  • National ID (NID) / Identification documents (if required)

  • Residential or Business Address

  • Billing Information

  • Date of Birth (if required for verification)

This information is collected when you:

  • Register for internet service

  • Fill out contact or application forms

  • Subscribe to newsletters

  • Contact customer support

B. Technical & Usage Information

As an Internet Service Provider (ISP), we may collect technical data such as:

  • IP Address

  • MAC Address

  • Device Information

  • Connection logs

  • Bandwidth usage data

  • Login timestamps (Hotspot/PPP/Static IP users)

This data is collected for network management, security, and service quality purposes.

C. Payment Information

We may collect billing details such as:

  • Payment transaction records

  • Mobile banking or bank transfer confirmation

  • Invoice history

We do not store sensitive card details unless required by authorized payment gateways.

2. How We Use Your Information

We use the collected information to:

  • Provide and maintain internet services

  • Activate and manage user accounts

  • Process billing and payments

  • Improve network performance and service quality

  • Respond to customer inquiries

  • Send service updates or maintenance notices

  • Comply with legal and regulatory requirements

3. Data Security

We implement appropriate technical and administrative security measures to protect your personal information from:

  • Unauthorized access

  • Data breaches

  • Alteration or disclosure

  • Misuse

Our network systems, routers, and servers are configured with security protocols to ensure customer data protection.

4. Information Sharing & Disclosure

We do not sell, trade, or rent users’ personal information.

However, we may share information:

  • With government authorities if required by law

  • To comply with Bangladesh Telecommunication Regulatory Commission (BTRC) regulations

  • With trusted service providers who assist in operating our business (under confidentiality agreements)

  • To prevent fraud, abuse, or network misuse

5. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Remember user preferences

Users may choose to disable cookies through their browser settings.

6. Data Retention

We retain personal and technical data:

  • As long as your account is active

  • As required by regulatory authorities

  • For legal compliance and dispute resolution

After termination of service, certain data may be retained for a legally required period.

7. User Responsibilities

Users are responsible for:

  • Keeping login credentials secure

  • Not sharing account details

  • Informing us of any unauthorized access

Dadu Bhai Communication is not responsible for misuse caused by user negligence.

8. Children’s Privacy

Our Services are not intended for individuals under 18 years of age without guardian consent. We do not knowingly collect data from minors without proper authorization.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.

Continued use of our Services after updates means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, you may contact:

Dadu Bhai Communication
Email: dadubhaicommunication@gmail.com
Phone: +8801765-606550
Address: 38, Matrichaya Kunjo, Kanthal Bagicha, Chapainawabganj Sadar 6300